Shipping Policies

 

United States

All U.S. orders are shipped with Canada Post Small Packet USA Air.

5 to 8 business days

Additional taxes, duties and customs charges are the responsibility of the purchaser (when applicable).

If you are shopping to have your order shipped domestically within Canada there are no duties or taxes. Under current trade regulations, US shipments over $800USD may be charged additional duties and tax.

Canada

All Canadian orders are shipped using Canada Post

We’ll send a confirmation email with tracking information as soon as it leaves our warehouse. Depending on your location and stock availability, you can expect your items 1-7 business days after purchase.

How long will I have to wait for my LOTWC purchase to arrive?

It all depends on your location in Canada. We send all items via Canada Post Expedited Parcel. Under normal circumstances your package is expected to be delivered in 1 to 7 business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $200 of the value of your package free of charge.We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers.

If you would like express shipping, we are happy to make that happen – please email us prior to placing your order and we can help make sure you receive your order in time.

All orders will be shipped to your door with no signature required unless you request otherwise.

Please note that we don’t ship on weekends or holidays; if your order is placed over the weekend, we’ll ship it on the following Monday.

We try our best to make sure that your order is delivered on time, but lakeofthewoodsclub.com cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.

Questions?

If you have any questions about our shipping policies please send us an email at info@lakeofthewoodsclub.com